Privacy Policy

Welcome to Alawin. This Privacy Policy outlines how Alawin collects, uses, discloses, and protects your personal information when you use our website, services, and applications (collectively, "Services"). We are committed to safeguarding your privacy and ensuring transparency in our data practices. By accessing or using Alawin's Services, you agree to the terms of this Privacy Policy. Please read it carefully to understand our approach to your personal data.

Alawin collects various types of information to provide and improve our Services, comply with legal obligations, and enhance your user experience. This information includes:

• Personal Identifiable Information (PII): This includes data you provide directly during registration or verification, such as your full name, date of birth, residential address, email address, telephone number, and national identification details (e.g., passport or driver's license numbers).
• Financial Information: Details related to your payment methods, including bank account numbers, credit/debit card numbers, and e-wallet information. We do not store full payment card details on our servers.
• Transaction Data: Information about your betting activity, deposits, withdrawals, and other financial transactions conducted through Alawin.
• Technical Data: This comprises your IP address, browser type and version, operating system, device type, unique device identifiers, and information about how you interact with our Services (e.g., pages visited, time spent on pages, clickstream data).
• Communication Data: Records of your interactions with our customer support, including emails, chat transcripts, and telephone call recordings.
• Publicly Available Information: Data obtained from public sources, such as public registers, to verify your identity or for fraud prevention purposes.
• Marketing and Communication Preferences: Your choices regarding receiving marketing communications from us and our third-party partners.

Alawin uses the collected information for several key purposes:

• To Provide and Manage Services: This includes setting up and maintaining your account, processing your bets, deposits, and withdrawals, and delivering the gaming services you request.
• For Identity Verification and Security: To confirm your identity, prevent fraud, money laundering, and underage gambling, and comply with our regulatory obligations.
• To Improve Our Services: Analyzing usage patterns and feedback to enhance the functionality, features, and user experience of Alawin.
• For Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• For Marketing and Promotional Purposes: To send you relevant offers, promotions, and updates about Alawin's services, where you have consented to receive such communications.
• To Comply with Legal and Regulatory Obligations: Fulfilling requirements imposed by our licensing authority and other applicable laws and regulations.
• For Risk Management: Monitoring account activity to detect and prevent suspicious or fraudulent behavior.

Alawin processes your personal data based on the following legal grounds:

• Performance of a Contract: Processing is necessary for the performance of the contract between you and Alawin, specifically to provide our gaming services.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Alawin is subject, such as anti-money laundering (AML) regulations, "Know Your Customer" (KYC) requirements, and responsible gambling policies.
• Legitimate Interests: Processing is necessary for the purposes of our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override those interests. This includes improving our services, preventing fraud, and ensuring network and information security.
• Consent: Where required, we will obtain your explicit consent for specific processing activities, such as sending direct marketing communications. You have the right to withdraw your consent at any time.

Alawin may share your personal information with third parties under specific circumstances:

• Service Providers: We engage third-party companies and individuals to facilitate our Services, such as payment processors, identity verification services, IT and hosting providers, and customer support platforms. These providers are obligated to protect your data and use it only for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Bodies: We may disclose your information to government authorities, regulators, and law enforcement agencies when required by law, court order, or to comply with our licensing obligations.
• Fraud Prevention and Responsible Gaming Organizations: To prevent fraud, money laundering, and to promote responsible gaming, we may share data with relevant organizations and databases.
• Affiliates and Business Partners: With your consent, or where there is a legitimate interest, we may share information with our trusted affiliates and business partners for marketing or operational purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

Alawin ensures that any third party with whom we share data adheres to similar data protection standards and practices.

Alawin implements robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We utilize encryption technologies (such as SSL), firewalls, and secure server environments. Access to your personal information is restricted to authorized personnel who require it for their job functions. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Depending on your jurisdiction, you may have the following rights regarding your personal data held by Alawin:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You can request that we limit the way we use your personal data in certain situations.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You can object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may require you to verify your identity before fulfilling your request.

Alawin uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device when you visit our website. They help us:

• Remember your preferences and settings.
• Understand how you use our Services.
• Deliver relevant advertisements.
• Improve security and prevent fraudulent activity.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of Alawin's Services.

Alawin retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain account information for a period of five years after the closure of your account, in accordance with anti-money laundering regulations and other legal obligations. After this period, your data will be securely deleted or anonymized.

Your personal information may be transferred to, and processed in, countries outside of your country of residence, including countries outside the European Economic Area (EEA), where data protection laws may differ. Alawin ensures that such transfers comply with applicable data protection laws by implementing appropriate safeguards, such as standard contractual clauses approved by the European Commission, or by ensuring the recipient country has been deemed to provide an adequate level of protection.

Alawin's Services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction). We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information from our records.

Alawin may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or service offerings. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by other communication methods. We encourage you to review this policy regularly to stay informed about how we are protecting your information. The "Last Updated" date at the top of the policy will indicate when the latest revisions were made.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact Alawin's Data Protection Officer:

• By Email: [email protected]
• By Post: [Please use our registered office address, if you wish to write to us.]

We are committed to addressing your inquiries promptly and thoroughly.