Responsible Gambling

Alawin is dedicated to providing a safe, fair, and enjoyable online gaming environment. We believe that gambling should always be a form of entertainment, not a source of financial or personal distress. Our commitment to safer gambling is fundamental to our operations and is integrated into every aspect of our platform. We adhere strictly to regulatory requirements and best practices to protect our players. This commitment extends to providing tools and resources that empower you to manage your play responsibly.

We understand that for a small percentage of individuals, gambling can transition from a harmless pastime into a serious problem. Alawin actively promotes responsible gaming by offering various preventative measures and support mechanisms. Our team is trained to recognize potential issues and to guide players towards appropriate assistance. We continuously review and update our policies and tools to ensure they remain effective and aligned with the latest research and regulatory standards.

Problem gambling can affect anyone, regardless of their background or financial situation. It is important to be aware of the signs, both in yourself and in others. Early recognition can lead to timely intervention and support. Some common indicators include:

• Spending more money or time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, meaning you try to win back money you have lost by gambling more.
• Gambling affecting your relationships, work, or other responsibilities.
• Feeling anxious, guilty, or depressed because of your gambling.
• Borrowing money or selling possessions to fund gambling.
• Repeated, unsuccessful attempts to cut down or stop gambling.
• Neglecting personal care, hobbies, or social activities in favour of gambling.

If you or someone you know exhibits several of these signs, it may indicate a gambling problem. We encourage you to seek help immediately. Alawin provides resources to help you address these concerns confidentially and effectively.

Maintaining control over your gambling activities is key to ensuring it remains a pleasurable pastime. Here are some practical tips to help you gamble responsibly:

• Gamble for Entertainment, Not Income: View gambling as a form of leisure, not a way to make money or recover debt.
• Set a Budget: Decide beforehand how much money you are willing to spend and stick to it. Never gamble with money you cannot afford to lose.
• Set a Time Limit: Decide how long you will play and stop when that time is up, regardless of whether you are winning or losing.
• Balance Gambling with Other Activities: Ensure gambling does not become your sole form of entertainment. Engage in other hobbies and social activities.
• Avoid Chasing Losses: Accept that losses are part of gambling. Do not try to win back money you have lost by gambling more.
• Do Not Gamble When Distressed: Avoid gambling when you are feeling stressed, anxious, depressed, or under the influence of alcohol or drugs. Emotional states can impair judgment.
• Take Regular Breaks: Step away from the game periodically to clear your head and reassess your spending and time.

By following these guidelines, you can ensure your experience with Alawin remains positive and within your control.

Alawin offers a range of tools to help you manage your financial outlay. You can set personal limits on how much money you deposit, lose, or wager over specific periods. These limits are designed to give you greater control over your gambling budget and prevent you from spending more than you intend.

• Deposit Limits: You can set a maximum amount of money you can deposit into your Alawin account over a daily, weekly, or monthly period. Once this limit is reached, you will be unable to deposit further funds until the period resets.
• Loss Limits: This feature allows you to set a maximum amount of money you are willing to lose over a daily, weekly, or monthly period. If your net losses (wagers minus wins) reach this threshold, you will be prevented from placing further bets until the period resets.
• Wager Limits: You can define a maximum amount you wish to wager over a daily, weekly, or monthly period. This helps control the total amount of money you stake, irrespective of wins or losses.

These limits can be adjusted at any time. Any request to increase or remove a limit will typically involve a cooling-off period before it takes effect, providing you with time to reconsider your decision. Requests to decrease a limit usually take effect immediately.

If you feel you need a short break from gambling, Alawin offers time-out and cool-off options. These features allow you to temporarily restrict access to your account for a defined period, helping you regain perspective and control.

• Time-Out: You can choose to take a break from gambling for a shorter period, typically ranging from 24 hours to several weeks. During a time-out, you will be unable to log in or place any bets.
• Cool-Off Period: Similar to a time-out, a cool-off period allows you to temporarily suspend your account for a longer duration, often extending up to a few months. This option is suitable if you feel you need a more extended break to reflect on your gambling habits.

Once a time-out or cool-off period is activated, it cannot be reversed until the chosen period has elapsed. This ensures the effectiveness of the break. You can set these options directly within your account settings, or by contacting our customer support team.

For individuals who feel they need a more significant intervention, Alawin provides self-exclusion options. Self-exclusion is a formal process where you request to be prevented from accessing your account for a longer, predetermined period, typically ranging from six months to five years, or even permanently.

During a self-exclusion period:

• Your Alawin account will be closed, and you will be unable to log in.
• We will take reasonable steps to prevent you from opening new accounts with us.
• You will be removed from all marketing communications and promotional offers.
• Any remaining balance in your account will be returned to you in accordance with our terms and conditions.

Once self-exclusion is activated, it cannot be revoked until the chosen period has expired. After the self-exclusion period ends, you will need to contact our customer support team to request reactivation of your account. This process often includes a further cool-off period to ensure your decision is well-considered. We recommend considering broader self-exclusion schemes if available in your jurisdiction, which can block access to multiple gambling operators.

Alawin is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 (or the legal age of majority in their jurisdiction, if higher) to open an account or gamble on our platform. We employ robust age verification procedures to ensure that only eligible individuals can access our services.

• During the registration process, all customers must confirm they are of legal gambling age.
• We utilize third-party age verification services to confirm the identity and age of our players.
• Accounts that fail age verification checks will be suspended, and any winnings will be forfeited.
• Parents and guardians are encouraged to use internet filtering software to prevent minors from accessing gambling websites.

If you suspect that a minor has accessed your Alawin account or is gambling on our site, please contact our customer support team immediately. We treat such reports with the utmost seriousness and will take swift action.

To help you monitor the time you spend gambling, Alawin offers reality checks and session reminders. These tools are designed to provide periodic notifications during your gaming sessions, prompting you to review your activity and take a break if needed.

• Reality Checks: You can set a frequency for these pop-up notifications, for example, every 30 minutes or every hour. When a reality check appears, it will display information such as the duration of your current session and your net wins or losses during that time. It will then give you the option to continue playing or to log out.
• Session Reminders: Similar to reality checks, session reminders serve as a prompt to make you aware of how long you have been playing. You can configure these reminders to appear at intervals that suit you.

These features are fully customizable within your account settings. We encourage all players to activate and utilize reality checks to maintain awareness and control over their gaming sessions.

Understanding your own gambling habits is a crucial step towards responsible play. Alawin provides a self-assessment questionnaire designed to help you evaluate your relationship with gambling. This tool is confidential and provides immediate feedback based on your responses.

The self-assessment asks a series of questions about your gambling behaviour, such as:

• Do you spend more money or time on gambling than you intended?
• Have you ever tried to stop gambling but been unsuccessful?
• Does gambling interfere with your work, studies, or family life?
• Do you feel guilty or remorseful after gambling?
• Have you ever lied about the extent of your gambling?

Your responses are not stored or shared. The purpose of this assessment is purely for your personal insight. If the results suggest potential areas of concern, we strongly recommend reviewing the other responsible gambling tools available on Alawin and considering seeking professional help. Taking this assessment is a proactive step towards ensuring your gambling remains a safe and enjoyable activity.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)